[Operations] Negative review alert
Alura
Receive immediate alerts and smart AI-powered responses to turn those tough reviews around.
- Instant Alert System: Get instant alerts via email or push notification when you receive a 1-3 star review. Quick awareness means you can act fast to address concerns.
- Smart Response Composer: Get AI response suggestions for most effective, polite, and tailored responses for your negative reviews. This tool helps you draft replies that can defuse situations and potentially convert dissatisfied customers into returning buyers.
Would you activate this for your shop?
K A
Could be useful for those that are not the savviest customer relations people. I already get notifications on all reviews so the notification part wouldn't really help. For someone with high volume sales, however, the notification could be useful.
L
LL Divens
I think this could come in handy. A lot of sellers get freaked out with negative reviews and have no idea how to respond. This could at least give them some guidance and a notification if they don't have review push notifications on.